The Double X Factor

A UX and CX benchmark report

Your website is an investment for attracting new clients and can often act as an important resource for existing clients.

It is essential that your website is easy to navigate and that users can find what they are looking for – a good user experience (UX). Also helping potential clients to understand what makes you different in a crowded market is your customer experience (CX).

We’ve joined forces as UX experts (Made with Maturity) and CX experts (Anna Lake Consulting) to review how websites across three industries (accountancy, IT services and manufacturing) fare in providing the ‘Double X Factor’ – excellence in both user and customer experience.


A UX and CX benchmark report

Each week, we will release a ‘Double X Factor’ white paper. So keep your eyes peeled on here for when your white paper is available.

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